KYC Check Alert

KYC means Know Your Customer. It’s a quick way to make sure we properly check customers who spend a lot.

Step 1: Set the flag on contacts

1. Open any contact in the editor.
2. Find the new dropdown KYC Completed?
3. Set it to No for customers who still need checking.
4. Change it to Yes once you’ve done the KYC.

Step 2: Set up the automation

Go to: https://my.planufac.com/automation/list

Click + and copy this setup:

• Automation Name: KYC Check
• Trigger On: Created
• Source: Sales

Conditions (If ALL of these are true):

• Monthly Spend Threshold → Greater → 5000

Actions:

• Send KYC Alert → to your email (e.g. test@email.com)

Save it.

How it works

• Every time a new sale is created...
• If the customer’s KYC Completed? is No...
• And they have spent more than £5000 this month... → You get an email alert.

What to do

1. Do the KYC check when you get the email.
2. Go back to the contact and change KYC Completed? to Yes.
3. This stops the alerts for that customer.

Tip: If you forget to set it to Yes, you will keep getting emails on every new order once they pass the £5000 mark.